Engagement is a powerful and prominent concept in sales and marketing domains, better yet, in any subject about brand-building. In the B2B context, it’s definitely worth a closer look since it’s about a whole ecosystem of complex relationships. As professionals from various backgrounds and experiences, we feel your concern and understand this complexity. We developed Apex Loyalty app on the basis of many valid concerns of a channel manager, and B2B engagement is indeed one of them. Apex Loyalty enables you to integrate the best B2B engagement elements available in the market into your channel portal.
Business tools with an AI base brought about a revolution in the way brands interact and build relationships with people. Long ago it was just about “customer satisfaction” and customer relationship would be managed by traditional means. Such means lacking reciprocal interaction would work in more conventional times, in the hope of cultivating customer loyalty.
Yet, the digital transformation had a tremendous impact on the customer-brand relationships. How customers feel about a product, service, or brand is changing by many variables today. Most of them stem from these new technologies embedded in the business processes.
However, as long as the human factor exists, understanding and utilizing AI alone is never enough. As much as we are predictable beings, there is still an irrefutable core element: our inner world, or emotions. With an emotional understanding of these notions, you can craft the correct strategy for your brand loyalty. If you design your strategy with true insight and look for the compatible technology, you can dramatically alter customer engagement, and purchasing behavior.
However, there’s more than to the customer factor when it comes to the B2B ecosystem. In this environment, the attachment to the customer happens through multiple parties. Given your main challenge is maintaining a single face to the end buyer with all your parties, your responsibility gets multiplied. Therefore, in your world, the word “customer” encompasses more definitions than a single end buyer. It is your channel in question and not a single buyer.
Channel engagement is vital for sustaining your brand for many reasons. From ensuring your presence in the domains you wouldn’t be able to reach on your own, to co-creating a common value through your channel, you need your partners for growth.
Countless marketing research exists on the concept of brand attachment. Still, attachment within channels requires a more holistic approach for its very nature and a different understanding. A B2B ecosystem comes with its own burden of relationship challenges. There are many parties to engage in, and you need to encourage each of them differently for long-lasting attachment. This implies multiple and direct, as well as indirect mediums for communication which makes the overall experience a more complex one. Such a structure obviously embraces more than a plain definition – you have to address a whole range of participants, from customers to stakeholders.
Seeking to engage channel members in long-lasting relationships, many companies rely on loyalty programs. Anyone with any level of experience in sales and marketing would know that acquiring new members is easier than engaging them in the long term. This leads to the need for understanding what loyalty program engagement is, how to measure it, and how it relates to your company. No need to mention these altogether require an insightful approach, as well as the most coherent technical base.
Among the many utilities Salesforce offers, you can choose loyalty programs to deepen the levels of engagement that such platforms potentially provide to B2B organizations. Apex Loyalty has been developed with a unique sensitivity to capture various channel needs before building the definition of the engagement type your channel will thrive on. This’s where you can blend feelings of attachment into your channel strategy, and where you can derive the insight.
Providing insights into business customer engagement through the integration of CRM-based apps like Apex Loyalty brings multiple benefits. Value co-creation, business customer relationship productivity, and business customer relationship quality are among them.
However, Apex Loyalty’s distinctive feature, scalability, is what highlights these benefits and shifts them to a whole new level.
Our loyalty program members really engaged? What’s an indicator for B2B engagement in your loyalty program? In other words, how can you measure the level of engagement in your channel? Research suggests some measurement scales. However not all of them are directly applicable to loyalty programs. Apex Loyalty components fill this void for measuring channel engagement with point-based engagement and process tools, as well as many other features. These features are considered among the best B2B engagement tools by our partners.
Value co-creation happens when channel partners share resources and values. Apex Loyalty educates your overall channel on products and services by rewarding them with built-in training tools. This way, not only your channel captures your values from the same valid perspective but also engage in collaborative activities.
Apex Loyalty components are the results of this very insight. It won’t be wrong to say that it’s an effective tool to construct your channel in an emotionally aware manner. You can select, design, and maintain engagements based on your authentic strategy and industry needs while taking each channel member’s needs into consideration.
You can click the link https://www.apexloyalty.com/what-is-channel-partner-program/ to read our previous article.
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